Whether you’re already a member of Village Gym, or are considering becoming a part of our fitness community, you’ll no doubt have a few questions.
We’ve outlined some answers to the questions you may have below, though if there’s anything still niggling, don’t hesitate to get in touch.
HOW DO I BOOK FITNESS CLASSES?
You can book any of our exercise classes, including Les Mills, BodyCombat, Yoga and more, at Village Gym reception, or through the website using your exclusive online member account. Forgot your password? Reset it here.
HOW DO I CLAIM MY MEMBER’S DISCOUNT?
Village members can enjoy 25% discount in the Village Pub and restaurant, plus 25% off full price spa treatments at our 18 spa sites throughout the UK. You’ll need to show your membership card at the time of placing any food and drinks order. And if booking a spa treatments online, use the promo code GYM25 at the time of booking and show your membership card on arrival. Find out more about member discounts here.
I’M NOT SEEING RESULTS. CAN YOU HELP?
Yes. If you're about to fall off the fitness wagon, fear not. We have plenty of options to add a little fire to your fitness quest. See here.
CAN I BRING A FRIEND?
As part of your membership we offer free passes to friends throughout the year at select times. This is when you’re able to bring friends or family for free.
CAN I BOOK A PERSONAL TRAINER?
Yes, our expert personal trainers are on hand to help you establish a fitness routine that works for you. You will have received a free fitness orientation when you joined. If you haven't booked yours yet, we'll be happy to arrange it for you. Find out more here.
CAN I USE OTHER VILLAGE GYMS AS PART OF MY MEMBERSHIP?
We offer a Black Card membership which allows members to use the majority of our gyms across the UK (excluding Aberdeen and London Watford). If you’re already a member speak to your club about upgrading to Black Card.
I’M GOING AWAY. CAN I FREEZE MY MEMBERSHIP?
Yes – you can freeze your membership online, or alternatively, speak to our member services team and they will freeze your membership for you. Their details are: MemberServices@village-hotels.com | 01925 578364
Open Hours for member services:
Monday – Thursday: 09:00 – 19:00
Friday: 09:00 – 18:00
Saturday – Sunday: Office Closed
CAN I USE THE GYM FOR A DAY?
If you’d like to try out our gym facilities we do have promotions throughout the year which offer free passes or short term memberships without the need to sign a contract.
So keep an eye on our website and be the first to claim these offers when they happen.
If you can't wait that long, and would like to buy a 1 day pass, simply enquire at your local club for details.
I'M A HOTEL GUEST. CAN I USE THE GYM?
Staying the night? Hotel guests can use our gym as long as they purchase their stay direct through our website or over the telephone and book a Club room.
If you've booked a Standard room, you can purchase a pass for £5 if you wish to use the gym during your stay.
WHAT DISCOUNTS DO GYM MEMBERS RECEIVE?
Village members can enjoy 25% discount in the Village Pub and restaurant, plus 25% off full price spa treatments at our 18 spa sites throughout the UK. You’ll need to show your membership card at the time of placing any food and drinks order, and on arrival in the spa.
Find out more about member discounts here.
DO YOU OFFER SUPPORT FOR FIRST-TIMERS?
Yes, our expert personal trainers are on hand to help you establish a fitness routine that works for you. You’ll receive a free consultation in your fitness orientation when you join. Find out more here.
CAN I USE OTHER VILLAGE GYMS IF I JOIN MY LOCAL CLUB?
Sure, you'll need a Black Card membership which allows you to use the majority of our gyms across the UK (excluding Aberdeen and London Watford).