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Why don't the login details that I use on the website work on the App?
Your online account (for our website) and your App account are not the same and therefore may not work automatically.
How do I set my App login?
If you had a Mywellness account that you used in our clubs in the past, you can use those details.
What if I didn’t have a Mywellness account in the past?
When you next swipe in at one of our clubs, you will receive an e-mail overnight to create your app account and set your app password.
Can my invitation be sent to me from the club straight away when I’m in?
Yes, please ask a trainer to send you the invitation.
What if I can’t wait until I visit a club?
Please continue to book your classes through the Web until your next visit.
How can I download the Village Gym app?
The app is available as a free download in the Apple Store and in Google Play. Just search for ‘Village Gym’. The app is compatible with Android versions 5 and above, and iOS 11 or later.
What do I need to do?
To use the Village Gym app, you first need to create a mywellness account by following the ‘Account Creation’ invitation email that will have been automatically sent to you after you swiped into the Club for the first time following reopening.
What if I already have a Technogym Mywellness App account?
If you already have a mywellness account, you will have been linked up automatically (as long as you used the same email as the one you provided to Village Gym when when you joined). If so, you can download the app and start to use it immediately.
Simply log in to the Village Gym app with your existing mywellness email and password. All of your data and history from the mywellness app will be transferred into the Village Gym app, so don’t worry, you won't lose anything!
Do you need a Village online account to use the App?
No, you can use the app independently, without creating or using your online account. However, we recommend that you do set up an online account at Villagegym.co.uk so that you can manage your membership online and so that certain functionality will work more seamlessly for you.
If you have a Village online account are the login details the same?
You must use the same email address as the one you provided when you joined your Village Gym Club. However, the password can be different if you want it to be.
Can I connect my heart rate belt to the app?
This app is compatible with all Bluetooth Smart Heart Rate Belts including the myzone belt range that are available to purchase at a discount from your local Village Gym Club.
Other HR Monitors supported include Polar H6/H7/H10/OH1, Scosche Rhythm+, and Garmin Premium/HRM-Tri). You can connect your belt by visiting the section Other / HR Monitor or, within a workout, under the HR Monitor section.
Can I track my outdoor training?
Yes. There are two ways to track your outdoor training:
How do I connect the Village Gym app to other fitness apps?
You can import the data from major fitness apps into the app. Simply go to the Profile and ‘Settings’ section of the Village Gym app and then go to “Connect apps and devices”.
Apps that can be connected are listed here. Click the ‘connect’ button for the app you want to import data from.
Can I monitor my lifestyle?
In the ‘Connect apps and devices’ section there is a section at the top called ‘Lifestyle Activity’.
You can choose which app to monitor your lifestyle; for iPhone Apple Health is available, on Android you can choose Google Fit or SHealth (if available on your handset)
How do I book classes?
When you set-up the app, you will be asked to confirm which Village Gym Club is your local Club. In order to book classes you must make sure that you have set the Club at which you want to book classes as your local Club.
If you use multiple Clubs please note that the app will recognise that you are in a different location (so long as you have ‘Location Services’ switched on).
Open the app and view your Club’s Class Timetable. You can then book, cancel, join a waiting list, and even add a reminder to your calendar.
How can I start a free workout?
Go to the My Movement section in the footer of the app, click on ‘Do it yourself’
There are two ways you can add an exercise:
How do I access Village Live classes?
Select 'Village Live' from the drop down list of facilities and choose your class from the timetable. Hit Book.
What do I do if I forget my Password?
From the login screen on the app, you will see an option to “Recover Password”. By selecting this option you will receive an email with instructions to recover your password or create a new password.
How do I edit the reps and the parameters of an exercise when I am following an assigned Village Gym programme?
In the My Movement area, select the workout that contains the exercise you want to edit. Press the icon at the top right, select the exercise and press the + icon to add reps; press on the rep data to edit its parameters or to delete it. You can also add an exercise to the assigned programme clicking on ‘Add exercise’ at the end of the list of your assigned exercises for that session.
How do I edit the reps and the parameters of an exercise?
Select an exercise and press the + icon to add reps; press on the rep data to edit its parameters or to delete it. You can edit an exercise only after saving it in your workout.
How do I delete exercises or workouts?
In the Results area, open the detail of the workout or exercise that you want to delete, go to the top right of the app and click the (...) icon and Delete activity to delete the entire workout. Alternatively, enter the list of exercises and scroll to the one you want to delete.
What to do if you have any issues with the App
Speak to one of our Fitness Team at your local Club in the first instance.
Can I change my name, surname and username?
In the Profile section, click on your profile photo. You can view and edit your profile photo and your personal information.
I’d rather not have my picture or Mywellness nickname visible to other members when I’ve booked a class.
No problem, simply log into the Village Gym app, edit your profile and scroll down to Profile Preferences. Change your Visibility Settings using the slider.
Can I change the units of measurement?
In the Profile section, click on ‘edit profile’ next to your photo. You can view and edit the Unit of Measure – KM or Miles. When you then log-in to a connected piece of equipment the unit of measure will adjust accordingly. User preferences, such as Language and Time Zone can also be adjusted.
How can I update weight, height and other biometric data?
In the Results section, click on the “measure” icon. Click the + icon at the top right to manually update your biometric data. If your club has the body measurement instruments connected to Actic, the data will be automatically updated.
Can I turn off push notifications?
The app features several notification types - ‘classes’, ‘coach’, ‘challenges’, ‘personal records’ and ‘appointments’. These can be turned on or off under ‘Settings’ and ‘Notifications’. You can also activate or deactivate emails sent by the app.