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WHAT'S HAPPENING?

In line with the Government's National lockdown, all clubs will be closing at 10pm on Wednesday 4th November 2020. We hope to re-open early December, once we've been given the go-ahead to do so safely. 

You can still enjoy access to your club until the closing date and book classes or swim sessions via the app. 

FREEZING

Do I need to freeze? 

Nope. We've got that covered for you. Members of clubs that have been forced to close will be frozen automatically until re-opening. No need to cancel your Direct Debit or contact us. No payments will be taken during the time the club is closed. 

Once we have been informed of an official reopening date for your Club, your membership will become active again as of that date. Any fees paid for the period of Club closure will not be refunded.  However, we will reduce your next Direct Debit payment by this amount. If you have paid in advance for your membership we will add the days of the closure period back onto your membership so you effectively don't lose any days.

Will the freeze I placed on my membership prior to closure continue as normal?

Yes, all freezes which were requested prior to the closure of your club will continue as requested.

 

PAYMENTS

I have paid in advance for my membership and my club is closed. What happens?

Your advance paid membership expiry date will be extended in line with the length of the Club closure.

I just paid for November, do I get a refund?

The pro rata fees for the days we are closed will be added back to your membership account, resulting in a small credit that will be applied to your next direct debit collection. We will be automatically adjusting your fees so that you don't incur any cost whilst your Club is closed. So there's no need to cancel your Direct Debit or contact us to arrange refunds. If you have paid in advance and in full for your membership, your end date will be extended by the period of closure.

 

WORKING OUT AT HOME

How can I get my Village kicks at home?

Get your favourite workouts from the comfort of your living room, with Village In! On Demand cardio, core, HIIT, combat and holistic classes from Village Gym, Technogym and Les Mills. 

Download the Village Gym app and enjoy FREE on demand classes until the end of the year!

Or, join us for live workouts with Village Live. You'll need the app, and can view the timetable here

Love Les Mills? Enjoy all the latest releases online, with a free 30 day trial and a discounted monthly subscription, exclusively for Village Gym members. Start Your Free Trial.

 

RE-OPENING

How will we know about the club re-opening?

Once we get the go-ahead from the Government, you'll be the first to know the re-opening date for your club. We'll contact members via email and post updates on our social media channel. Stay tuned... 

How can we be sure it's safe to come back?

Whilst your club is closed, we're working hard to ensure it's super safe for your return. Thorough cleaning, more powerful cleaning products and social distancing assessments throughout. 

We're stocking up on handy products including wipes, sanitiser and disinfectants to help you keep your workout space... and your fellow members safe. 

Find out more on our safety measures

 

YOUR LOCKDOWN ESSENTIALS

Don't let lockdown send your fitness routine sideways! We've got plenty to keep you motivated and moving...

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