HEALTHHERO

HealthHero may be purchased for a fee of £5 p/m for any member who wishes to access this benefit and does not wish to enter into a new 12 month agreement on one of the above mentioned membership options. 

For clarity, HealthHero is not free of charge for Gold Flexible, Off Peak Flexible, Student, Young Person, 14-15 years, 55+, Weekend, Juniors, 6 month results and corporate discount membership types.

Access for members to HealthHero will commence from start date of the HealthHero add-on. Eligible members will receive an email confirmation when access to HealthHero becomes available. 

Advance paid members who took out their membership prior to this service being offered may add-on HealthHero for £5p/m for the remainder of their advance paid membership. HealthHero will then be included within the next renewal, on selected memberships at full headline rate. 

HealthHero operates as an independent  third party, Village acts as an introductory between Village Members and HealthHero.  Village accepts no liability for any services offered by HealthHero.

Village reserves the right to remove HealthHero at any point, without prior notice.

Access to HealthHero is via a portal which can be found in the members area and directed to within the Village Gym App. Your access code updates monthly and is emailed to you at the start of each calendar month. 

Access to HealthHero is only available in months where your membership is active and paid for. HealthHero access is not available, for example, when the membership is frozen or in arrears. 

HealthHero free of charge will not auto-enroll at the end of the commitment period into a paid add-on. You may however, at that time, choose to extend HealthHero on one of the options available to you then; which for example could include, recommit for another 12 months to get it free of charge, or choose the chargeable option at £5/pm without extending your commitment period.

Further standard terms and conditions apply.

HEALTHHERO PHYSIOTHERAPY

HealthHero Physiotherapy is being offered on a trial basis exclusively to eligible Village Health & Wellness Club Watford members.
The trial has been introduced to allow Village Health & Wellness Club to assess member usage, feedback and the overall effectiveness of the service before deciding whether HealthHero Physiotherapy will be offered on a longer-term basis or made available at other Village Health & Wellness Club locations.
Access to HealthHero Physiotherapy during the trial does not form a permanent part of your Village Health & Wellness Club membership and there is no guarantee that the service will continue beyond the trial period or be rolled out to other Village Health & Wellness Clubs.
Village Health & Wellness Club reserves the right to amend, suspend or withdraw access to HealthHero Physiotherapy at any point, including during the trial period, without prior notice.
HealthHero Physiotherapy is currently available only to eligible members whose Home Club is Village Health & Wellness Club Watford. Membership of, or access to, another Village Health & Wellness Club does not provide access to the Physiotherapy trial.
Access to HealthHero Physiotherapy is available only during months in which your eligible Village Health & Wellness Club membership is active and fully paid. Access will not be available while a membership is frozen, suspended or in arrears.
Access to the service is provided through HealthHero. Members may be required to create a HealthHero account and use the access details or access code provided by Village Health & Wellness Club.
Physiotherapy consultations are provided remotely by HealthHero and are subject to appointment availability, HealthHero's clinical assessment and the suitability of the member's condition for remote physiotherapy. Not all conditions will be suitable for treatment through the service and HealthHero may recommend alternative or face-to-face medical care where appropriate.
HealthHero operates as an independent third-party healthcare provider. Village Health & Wellness Club acts as an introducer between its members and HealthHero and does not provide the physiotherapy or other clinical services. HealthHero is responsible for the clinical services it provides, which are also subject to HealthHero's own terms and conditions and privacy policy.
Nothing in these terms limits or excludes any liability which cannot legally be limited or excluded.
Further Village Health & Wellness Club membership terms and conditions apply.
PRICING AND UPGRADES
Access to the HealthHero Online GP & Physiotherapy service is available for an additional £5 per month, equivalent to £60 per year, on top of your existing Village Health & Wellness Club membership fee.
Existing members who currently have access to HealthHero Online GP as part of their membership will not automatically receive access to HealthHero Physiotherapy.
To access the new combined HealthHero Online GP & Physiotherapy service, eligible Village Health & Wellness Club Watford members must apply to upgrade their existing HealthHero benefit.
Once the upgrade has been accepted, an additional £5 per month will be added to the member's Village Health & Wellness Club membership payments.
The £5 monthly charge provides access to both the HealthHero Online GP and HealthHero Physiotherapy services for as long as the member remains eligible for the service and continues to pay the applicable monthly charge.
Members who do not choose to upgrade will retain their existing HealthHero Online GP access, where this is already included within their current membership, but will not have access to HealthHero Physiotherapy.