In the event that you have any reason to complain or have any comments, you must immediately inform the hotel in question. Any verbal notification must be put in writing. If you remain dissatisfied, you must write to Customer Services within 21 days at the end of your stay giving full details of your complaint:
Customer Services
Village Hotels & Leisure Ltd
1st Floor Lakeview
600 Lakeside Drive
Centre Park
Warrington WA1 1RW
