Why is it not working when I try to join online?
We may already have your email address on our system from a previous visit. Please contact your Club once we reopen and we can get you set up as a member.
Why is no-one responding to my email enquiry?
Our team are currently working hard to respond to thousands of enquiries. Please do bear with us and we will come back to you as soon as possible. If your question is relating to membership prices, you'll find prices and packages for your club online. Or, you'll find your club's telephone number on our website. Choose your club here.
Can I use the gym for the day?
We're not currently offering day passes, other than member guest passes.
If you’d like to try out our gym facilities we do have promotions throughout the year which offer free passes or short term memberships without the need to sign a contract. Contact the membership team to be informed when they're released.
So keep an eye on our website and be the first to claim these offers when they happen.
If you can't wait that long, and would like to buy a 1 day pass, simply enquire at your local club for details.
I'm a hotel guest, can I use the gym?
Staying the night? Hotel guests can use our gym as long as they purchase their stay direct through our website or over the telephone and book a Club room.
If you've booked a Standard room, you can purchase a pass for £5 if you wish to use the gym during your stay.
We ask that hotel guests use their own rooms to change and shower after using the gym, to help us reduce numbers in the changing areas.
What discounts do gym members get?
Village members can enjoy 25% discount in the Village Pub and restaurant, plus 25% off full price spa treatments at our 18 spa sites throughout the UK. You’ll need to show your membership card at the time of placing any food and drinks order, and on arrival in the spa.
Find out more about member discounts here.
I'm new! Can you help me get started?
Yes, our expert personal trainers are on hand to help you establish a fitness routine that works for you. You’ll receive a free consultation in your fitness orientation when you join. Find out more here.
Can I use other Village Gyms if I join my local club?
Sure, you'll need a Black Card membership which allows you to use the majority of our gyms across the UK (excluding Aberdeen and London Watford).