The fastest way to upgrade your membership is to visit your online account at www.villagegym.co.uk/login. Choose Menu in the top left of the screen and then My Account.
Your username will be the email address you have registered with us on your membership account
Please use the appropriate form in the My Account area.
If you have previously chosen to put your membership on hold [freeze], please add your unfreeze date below and we will take care of the rest.
You will receive a separate email confirming the unfreeze details that will include when next fees are due.
In requesting this unfreeze, you are agreeing that your direct debit instruction will be reinstated [if in a cancelled state].
Please note if you unfreeze after 27th of the month, it will be too late to collect your next month fees by direct debit and these will need to be paid on your next visit to the club. However, if you miss that opportunity to pay in club, the next month fees will be collected along with your normal subscription fees the month after that.
You may have been notified by us that your advance paid subscription is nearing its renewal date
Please add any other details your feel relevant for us to review prior to making contact with you. For example, are you looking to renew on a different subscription type.
You’ve previously requested a stop date and changed your mind. That’s great news!
Tick a couple of boxes below and we will get that actioned for you. You will receive a separate email confirming the stop date has been removed and details of next collection date & amount.
We will require you to settle any outstanding fees on the account to access your gym and your direct debit instruction will be reinstated for future month's fees, if in a cancelled state.
Requesting this after 20th of the month may mean it is not actioned for the following month BACS run and we may need you to pay that month’s fees manually. This can be done by accessing your online account here. Choose Menu in the top left of the screen and then My Account. Your username will be the email address you have registered with us on your membership account.
Any fees unpaid will be collected on the next direct debit collection date.
Please provide us with a few details of your query.
To avoid any delay, be sure to include amount, date paid and any other relevant information to help us investigate your query.
We will be in touch once we have looked into it
You may have made a payment recently & it was not as expected
To avoid any delay, be sure to include amount, date paid and any other relevant information to help us investigate your query. We will be in touch once we have looked into it
Complete the questions below to request us to contact you to discuss an upgrade/downgrade to your membership, within the terms & condition of your agreement.
Please note that you cannot downgrade your membership whilst you are still within your commitment term. This can be viewed via your online account as described above or a member of the support team can help you if you request us to contact you.
This will be actioned in line with the terms & conditions of your agreement. It can only be actioned from the 1st of the following month if requested before the 20th of the month.
Please note that choosing to upgrade/downgrade to a results type membership will attract a more favourable rate but comes with a 12 month commitment term.
Relocating or want to move to another of our gyms?
Give us a few details below and we will get that actioned for you. You will receive a separate email confirming the transfer has been actioned and details of next collection date & amount.
Transfers can only be actioned on the date requested. Requesting this after 20th of the month may mean it is not actioned for the following month BACS run and we may need you to pay any additional fees manually. This can be done by accessing your online account here. Choose Menu in the top left of the screen and then My Account. Your username will be the email address you have registered with us on your membership account.
Don’t forget you can try one our Village Extra add-ons for multi club access if you want to regularly visit our other gyms as well as your home club
Please use this section to request support with your online account. Ensure you provide as much information as possible so we can assist you.
You may find the help you are looking for in our FAQs here
Please use this section to request support with your Village App. Ensure you provide as much information as possible so we can assist you.
Requested a stop date and have a query with the date you’ve had confirmed? Give us a few details and we’ll look into that for you.
You may find it useful to review your T&Cs issued with your welcome email on joining or your agreement can be accessed via your online account here.
Choose Menu in the top left of the screen and then My Account. Your username will be the email address you have registered with us on your membership account.
From time to time you may need to provide us with some documentation or ID, for example for age ID for some of our subscriptions or employer ID for some of our discounted corporate rates.
Use this section to upload your files and send to us.
Valid forms of ID are:
We just need a few details of your missing item
Struggling with class bookings? Give us a few details and we’ll look into that for you.
Please include class name and date & time if related to a specific class
:
Do you have a query with guest pass purchase or usage? Give us a few details and we'll look into that for you.
That's great you're interested in joining our Village gym.
Please click here, add a few details and a member of the team will be in touch.
That's great to hear you want them to join you for your health & wellness journey.
We offer subscriptions for all ages - under 4yrs, 4-13yrs and 14-15 yrs. We also offer a 16-22 yrs membership.
You can find more information here
That's great to hear you are enquiring about an upgrade to your current membership.
We have a few options for upgrading, which include towels, multi club access, advance booking, PT by DD & VWorks
We just need a few details of your enquiry.
PLEASE DO NOT USE THIS SECTION TO ADD A REQUEST TO CANCEL YOUR MEMBERSHIP HERE.
We will be unable to action any membership cancellation requests via this form.
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