Terms of Use


Village Hotels is the trading name of VUR Village Trading No 1 Limited, a company incorporated in England and Wales with registered number 418878. (‘Village’) In these terms and conditions (‘you’ and ‘your’) means you the member or guest using our gym or facilities, (‘we’, ‘us’ and ‘our’) means Village. To ensure the safety of all visitors, we require you to observe the following terms and conditions of use of Village gyms and use of the Village premises in which the gyms are located.

These General Terms and Conditions of Use apply to all Village gyms, and are in addition to all signs at Village gyms, in particular those relating to health and safety, and to the rules and regulations of individual Village gyms as they apply from time to time.

We reserve the right to make changes to these General Terms and Conditions and rules and regulations

If you do not understand any part of these General Terms and Conditions of Use, any signs displayed or the rules and regulations of individual Village gyms, please ask one of our team members to explain.


2.1 Prior to using any facilities at a Village gym you must complete a General Health Questionnaire. If there are some answers that indicate you have a medical condition, we may require a doctor’s note.

2.2 You must advise staff of any disability, including but not limited to blindness, deafness, heart condition and epilepsy, prior to using the facilities. This will help us in seeking to avoid accidents, injuries or misadventures to you and others.

2.3 While using the facilities you accept responsibility for your state of health and physical condition. You should not take part in any physical activity that you may not be fit for. If you suffer any unusual symptoms when using the gym facilities, you must immediately stop the activity and tell a member of staff.

2.4 You must not visit or use the facilities if you have an infectious disease, are displaying any symptoms of illness or are waiting on a test result in relation to an infectious disease.

2.5 If you or any guest or child that is with you suffers an accident or injury on the Village premises, it must be reported immediately to the most senior staff member on duty.

2.6 You must behave appropriately, respectfully and dress appropriately whilst on Village premises.

2.7 No pets are permitted on Village premises or its grounds, with the exception of registered working assistance dogs.

2.8 Smoking and use of vapours is prohibited in all areas on the Village premises.

2.9 No illegal gaming and betting is allowed on Village premises.

2.10 Shaving should be restricted to the vanity areas provided and is not permitted at any time in the shower, steam room, sauna or any other part of the gym.

2.11 All facilities may not be available at all gyms.

2.12 It may be necessary for us to close or withdraw all or any part of the gym facilities at any time for repair, maintenance, alteration or for safety reasons.

2.13 Cleaning materials are provided and members must ensure equipment is cleaned prior to and following use. Regular hand washing and use of the provided hand sanitiser is encouraged.


3.1 You must wear appropriate clothing and footwear at all times.

3.2 For your health and safety you must warm-up before taking part in any classes. If you arrive after the warm-up you may be excluded from participating for safety reasons.

3.3 Drinks may only be taken into the aerobics studio in a plastic re-sealable container


4.1. In the interest of safety, no person under the age of 16 years will be admitted to the gym (except during designated, supervised sessions).

4.2 All equipment has been designed and tested to be safe with the correct use. You must ensure for your own safety that you receive full instructions before using such equipment.

4.3 You must obtain prior permission to use the studio for a non-timetabled class.

4.4 You must only attend a class on which you have pre-booked in advance or on the day.


5.1 You must shower on entering the pool area, especially before and after using the sauna or steam room, and always shower immediately before entering the spa pool.

5.2 You must read and observe the notices displayed in the pool area.

5.3 You must at all times follow the rules and guidelines displayed, and any other instructions given by Village staff, regarding the use of the pool, spa, sauna and steam room.

5.4 For safe spa bathing, visits are limited to a maximum of 15 minutes.

5.5 No child under the age of 16 years is allowed in the pool area without the supervision of a parent or guardian aged 18 or over. The parent or guardian shall ensure that the child is fully aware of and adheres to these General Terms and Conditions of Use and to any gym specific rules and regulations.

5.6 Children not yet toilet-trained must wear an appropriate swim nappy.

5.7 Children must vacate the pool immediately at the end of the designated children’s swimming time. Children’s swimming times may vary slightly from gym to gym - please check published opening times displayed in the gym or on our website.

5.8 You must not enter the pool while under the influence of alcohol or after a heavy meal.

5.9 A poolside telephone or alarm is provided in case of emergency.

5.10 Mobile Phones and any other recording devices are strictly prohibited in the Leisure Pool Area.


6.1 You are only entitled to use the car park whilst you are using the facilities.

6.2 Cars must be parked correctly in the car park, giving due attention and priority to disabled users.

6.3 Cars are parked at the owners own risk. We do not accept liability for any loss or damage to vehicles or personal belongings.

6.4 Car parking is not guaranteed at any of the Village premises.


7.1 For security reasons and the benefit of other members you must ensure that all lockers are emptied at the end of each visit.

7.2 All lockers will be checked and emptied at the end of each day. If any contents remain we will retain any belongings for four weeks after removal after which we reserve the right to dispose of the contents in a responsible manner. We will not be responsible for any loss in this regard.

7.3 If you lose your wristband or pass then there may be a change to replace these.


8.1 Sunshower(s) and sunbeds are available on a queuing basis.

8.2 You must read the health and safety guidelines relating to safe tanning, available from the Village gym reception, before using the tanning facilities.

8.3 Appropriate goggles must be worn at all times in a UVA/UVB environment.

8.4 Tanning facilities are not available to persons under the age of 18 years, in accordance with current legislation.


9.1 You must not take photographs or videos of any children under the age of 18.

9.2 You must not take photographs or videos of any other members without their express consent. You must get this consent before photographing or videoing any other member.

9.3 You must not take photographs or videos in a changing area, pool, sauna, steam room, spa or toilet area.

9.4 We may ask you to stop taking photographs or videos and delete them as appropriate.

9.5 Subject to the provisions set out above you are permitted to take photographs or videos of yourself for your own personal use only.


10.1 We operate a safe environment for our staff and guests. As part of that safe environment we ask all guests to use social media in an appropriate manner, having regard to other individual’s privacy.

10.2 Any use of social media identifying our staff or our guests or revealing their personal details will be taken as a serious breach of these terms and conditions and may result in your membership being terminated.


11.1 We reserve the right to terminate membership for any of the following:

11.1.1 breach of rules and regulations;

11.1.2 serious breach of these General Terms and Conditions of Use;

11.1.3 conduct which, in our reasonable opinion, is damaging to the character or interest of the Village gym, or is offensive to other members or staff, hazardous to the health and safety of other members or staff or of significant impediment to the enjoyment of other members.

11.2 We retain absolute discretion to reject any application or renewal of membership without giving any reason for doing so.

11.3 Membership of the gym may be suspended by us if there are any irregularities regarding payments. We reserve the right to appoint a third party to recover outstanding membership fees. Access to the gym may at our discretion be denied until these issues have been resolved. If we think it is appropriate, acting reasonably and at its own discretion, the membership will be terminated.


12.1 We do not accept liability for any loss or damage to your property that may happen whilst on Village premises, unless such loss or damage is caused by our negligence.

12.2 Nothing in these General Terms and Conditions of Use, or the rules and regulations of individual Village gyms, is intended to limit or exclude Village’s liability for death or personal injury caused by its negligence, or any liability for fraud.

12.3 Nothing in these General Terms and Conditions of Use, or the rules and regulations of individual Village gyms, is intended to limit or exclude any rights that members have as consumers.

12.4 We are not responsible for any harm that you suffer as a consequence of using Village gyms and their facilities, unless such harm is caused by our negligence.


13.1 We agree to comply with all relevant Data Protection Legislation which for the purpose of this Agreement shall mean the UK Data Protection Legislation and any other European Union legislation including the General Data Protection Regulation 2018 relating to personal data and all other legislation and regulatory requirements in force from time to time which apply to a party relating to the use of personal data (including, without limitation, the privacy of electronic communications)

13.2 We hold any information that you provide to us in accordance with our privacy policy on our website.


These terms and conditions and any disputes shall be governed by English Law and the parties submit to the courts of England and Wales.


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