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What are the opening times over Christmas?

Check out the festive opening times for your club here.

Do we have to book to use the gym?

There's no need to book to use the gym floor at most clubs, however we will have a maximum capacity for each club and once this number is reached, new attendees will be asked to wait. 

Are there limits to the number of people attending the Club at any one point?

We have control measures in place to comply with UK Government guidance to ensure that social distancing measures are met within the Club at all times. You'll be able to see the capacity levels for your club when you log into the Member's Area. 

How can existing members get the chance to use the Club if new members are joining?

In order to continue to operate our fitness and wellness Clubs as a viable business we will need to retain our existing members and attract new members. We have made two very generous offers to our members to encourage them to keep up their healthy lifestyle and remain loyal to Village Gym.

We are also taking all reasonable measures to ensure that members can access the Club and their favourite classes, in a safe manner - these include running additional classes, using larger Hotel spaces where we can for our most popular classes, asking hotel guests to come gym/swim ready (and to avoid using changing rooms), suspending third party gym pass access, etc.

How can I be sure it's safe?

All members and guests agree on their first visit back, to make a Health Declaration to confirm that :

  • They do not have any COVID-19 symptoms
  • They have not received a positive test in the last seven days
  • They are not waiting on a Coronavirus test result
  • That no member of their household has COVID-19 symptoms or is waiting on a test result
  • And that to the best of their knowledge they have not been in close contact with anyone who is exhibiting Coronavirus symptoms or has tested positive.

All members and guests are also expected to maintain social distancing and to keep themselves, fellow members and Village Gym staff safe by adhering to the safety advice and guidance given.

Members of Welsh clubs must wear a face covering when passing through the club. Please ensure you have a face covering on at all times except for when you're exercising. 

A temperature check will be performed on arrival at the Leisure Reception. Find out more details on how we're keeping you safe




Are the pools open?

Yes. The swimming pools, sauna and steam rooms are actively managed for bather numbers and slots are bookable via the app or Member's Area.

What about towels?

We encourage all members to bring their own towels. However, towels are still available for hire (and for Black Card customers) and are now being washed at a much higher 70 degrees Celsius temperature.

Can children use the pool?

Yes, during junior swim times as normal. Swim times are advertised on local Club pages.

Here are the standard terms that apply to children for your reference:

Each adult member can apply for a maximum of three Junior memberships, for children up to the age of 18 years.

At the age of 16 years, Junior members may choose to pay for an adult membership and use all the facilities (subject to the terms and conditions of membership, the terms and conditions of use and the completion of a General Health Questionnaire prior to using the gym and/or classes), or they can continue as a Junior member until they reach the age of 18 years (on the basis that they are supervised and can only use the swimming pool and attend junior activities).

Children must be supervised at all times as follows:

(i) All children aged 15 and under must be supervised by a parent or guardian, aged 18 or over.
(ii) There must be at least one parent or guardian for every child under the age of 5 years.
(iii) There must be at least one parent or guardian for every two children between the ages of 5 and 8 years.

No child under the age of 16 years is allowed in the pool area unattended.

Children, including Junior members, must be accompanied and supervised at all times by a parent or guardian, unless attending supervised junior activities. Children remain the responsibility of their parent or guardian at all times while on Village premises and their parent or guardian agrees to ensure that each child adheres to the applicable terms, conditions, rules and regulations. Children may not use the fitness and aerobics studio (except during designated, supervised sessions), whirlpool spa, steam room or sauna.

Children over the age of 8 years should use own sex changing rooms.

I paid for swimming lessons in advance, do I get a refund or extension when my club reopens?

Please contact your Swim Lesson provider directly for all information regarding your Swimming Lessons



Are the changing facilities open?

Yes. In our member changing rooms a number of lockers, shower cubicles, toilets and wash basins have been temporarily taken out of service to enable necessary social distancing. We ask that hotel guests come gym ready and shower afterwards in their own private rooms. If you're able to come ready for your workout without the need to use the changing rooms, please do. 

I have paid for a hired locker, what will happen to this if my club closes?

Your locker hire expiry date will be extended in line with the length of the Club closure.



I have several Personal Training sessions left, can I get a refund? Can I extend the expiry date?

The expiry date of your PT sessions will be extended to 31 Dec-20, giving you the opportunity to use each remaining session. Please discuss this with your personal trainer when the Club reopens.

I have purchased PT sessions with an external PT, will these be refunded or sessions extended?

Please contact your trainer directly to discuss sessions purchased via external PTs.


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