The use of Lockers is entirely at your own risk.
Lockers are made available subject to availability. Village does not undertake that use of a locker will guarantee that no theft of or damage to your property will occur. We will not accept any liability in relation to any use of the locker (including but not limited to any theft from the locker).
Lockers can be used by purchasing a £5 locker band from Leisure reception. Locker hire is not currently available.
Lockers may only be used for the purposes of keeping gym kit, toiletries, and the clothing that you were wearing when you came to a Club. The keeping of any other items in a locker is prohibited. If Village has reasonable grounds to suspect that a locker is being used in breach of this Rule, Village reserves the right to open the locker in question (by force if necessary) and remove any offending items. Your belongings, so removed, will be available for collection from the relevant Club’s Reception for a period of thirty days. If you do not collect your belongings within thirty days, your belongings may be donated to charity. You may not allow other members or guests use your locker to store their belongings.
If you rent a designated private locker (if available), and if the rental fees in respect of that locker remain unpaid for more than two weeks after the date due for payment, Village reserves the right to open the locker (by force if necessary) and remove your belongings. Your belongings, so removed, will be available for collection from the relevant Club’s reception for a period of thirty days upon payment by you of the unpaid fees along with the reasonable prevailing administration charge. If you do not collect your belongings within thirty days, your belongings may be donated to charity.
Village reserves the right to alter the fee charged for private lockers, reviewing ahead of the renewal of your rental fee. Should you cancel your membership at the club within your rental period, no refund will be provided for remaining months. Freezing your membership will not alter the end day of your locker rental agreement. Village reserves the right to end the hire agreement by giving one months’ notice.
We now charge for parking at the majority of Village Hotel sites. However, members have up to 4 hours free parking up on every gym visit.
Should any member decide to be at the hotel or gym over a 4 hour period, please advise the team at the hotel reception and inform them of the car registration. For further details, click here.
LEISURE MEMBERS DISCOUNT: Standard membership of Village Gym entitles the member to 25% off treatments Monday to Friday on production of a valid membership card.
SCHEDULING AN APPOINTMENT: To schedule an appointment for your perfect treatment, please contact our Spa Reception who will be able to guide you to the right choice. To ensure your preferred time and service is available we recommend to book in advance. All spa treatments and packages require a 50% deposit on booking. Your treatment time as advertised in the brochure includes before and aftercare as a complimentary service.
ARRIVAL TIME: Please allow sufficient time before your treatment to complete a Spa Consultation Form. We recommend you arrive at least 15mins before your treatment so that you can change, relax and enjoy the spa facilities. Please be advised that late arrivals will result in a reduction of treatment time.
LEISURE FACILITIES AND ACCESS: Guests who have reserved a Spa Day Package will be offered a robe and towel for use during their day (£10 refundable deposit required). They will also be shown around our changing and fitness facilities, including the pool area, by one of the Spa Team.
Village Gym is a state-of-the-art leisure club with the latest fitness equipment and a variety of fitness classes. You can book fitness classes with the Spa Reception on the day of your visit. Gym facilities are available to Spa Day guests, Spa Break guests, some Hotel residents and Gym members. Please bring flip-flops for use around the pool area and enquire about adult-only pool times ahead of your visit.
SPA LUNCHES: With Spa Day Packages, these will be held in our Hotel bar and restaurant areas. Clients must be fully clothed in these areas.
CHILDREN’S POLICY: We are delighted to offer treatments for children over the age of 16 years old. Please contact the Spa Team for details on treatments available for our younger guests. We would require signed permission from a parent or guardian at the treatment consultation for 16-17yr olds to receive any treatments.
CANCELLATION POLICY: Please note that your 50% deposit will be redeemed if a minimum of 48 hours advanced notice is not received to cancel or reschedule your appointment. Late arrival will shorten your treatment time. All prices are quoted in GB Pounds and are subject to change at any time.
HEALTH CONDITIONS: Kindly advise us of any health conditions, allergies or injuries, which could affect your choice of treatment when making your spa reservation. We may require a doctor’s note to give treatments.
PREGNANCY: We have specially designed treatments for expectant women past their first trimester (3 months) or nursing mothers. Please allow our Spa Team to guide you in selecting which treatments are most suitable during this special time.
VALUABLES: Village Spa accepts no responsibility for loss of valuables or jewellery at any time on the spa premises.
24/7 access is available for select gym membership types only and is operating at Village Gym Basingstoke, Bristol and Portsmouth.
To find out if your local club is offering 24/7 Gym access please visit the relevant club page on this website and look at the Opening Hours.
24/7 access is by valid membership card – entry will be refused if you cannot present your membership card.
Hotel guests may use the club facilities during set times, and use for hotel guests excludes 24/7 access for safety reasons.
Minimum entry for 24/7 gym access is 18 years. For health and safety reasons, members under the age of 18 can attend the gym only during the peak hours shown for the club.
24/7 access does not include access to changing rooms, studios or wet areas due to health and safety considerations.
Towels will not be available outside of normal operating hours.
CCTV is in operation and emergency alarms are installed in the gym should you feel unwell or need emergency help.
Fitness Coaches will not be onsite other than at normal operating hours
Management reserve the right to withdraw 24/7 access at any time due to the need for essential maintenance work, if adequate supervision cannot be arranged or if they have health and safety concerns.
Please contact your local Club if you need any more details.
Please note whilst Black Card provides multi-club access you can only get 24/7 access at your home club.
IMPORTANT COVID-19 HEALTH DECLARATION
Before entering Village Gym I can confirm that:
I understand that on each subsequent visit to a Village Gym I am also making the above Health Declaration.